What type of warranty do you have?
- My desire is for you or the person to whom you give this pen to be completely satisfied. Thus, if you are not satisfied, I will gladly refund your purchase price upon return of the pen in the condition it was sent if sent back to me within 30 days.*
- If your pen malfunctions within the course of a year, I will repair or replace it at my discretion. This does not include consumables like ink or misuse or abuse. My desire is for you or the person to whom you give this pen to be completely satisfied.
* If your pen has been personalized by engraving or decals, I cannot offer a full refund.
The pen I want is sold. How long will it take for you to make another?
- Generally I can get a new pen made within the course of a week or two. It is best to give me as much time as possible with the optimum time being 2-3 weeks. I will very likely get your pen(s) to you quicker than that, but just to be safe.
Do you take custom orders?
- Absolutely! About 60% of my orders are custom in some way or another.
In what ways can you personalize a pen?
- I can have the pen engraved with laser printing. Call or email for detailing.
What do your pens come in?
- All of my pens come in a black textured pen box. I also have finer gift boxes available on my extra's page. Engraved boxes take extra time so please allow extra time for your order to be completed. [2-3 weeks]
Why should I buy from William's Pens?
- Every writing instrument uses high quality components in the pen.
- Our pens are individually hand-crafted to assure 100% quality control.
- The nib of the fountain pen is produced by the top nib manufacturer in the world.
- Williams' Pens is proud to offer beautiful custom designed pens, made from unusual materials gathered worldwide.
- Our pens have been designed to be ergonomically in your hand for a comfortable fit.
- Every writing pen has gone through a meticulous 21- step finishing process, assuring the buyer; enhance beauty, long lasting durability and exceptional quality.
- Our company offers a satisfaction guarantee on all our handcrafted writing instruments. products.
Thank you for supporting our small business.
There is a thousand thoughts lying within a man that he does not
know till he takes up a pen to write.
Willam Makepeace Thackeray
Thank you for visiting our website.
Home | What's New | Information | Policies | Testimonials | Contact Us | About Us | Show Events | Pen Maintenance | FAQ
Fountain Pens | Rollerball Pens | Ballpoint Pens | Historical Pens | History of Pens